Replacements and refunds
Our policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately, we can’t offer you a refund or exchange.
In case your item is damaged during the shipping process, you can return it and get a full refund within 30 days after delivery.
We can replace items if they are defective or damaged or if you received the wrong color. If you need to exchange it for the same item, send us an email at info@fractionsoftime.
Before returning an item, please make sure to contact us. We may require pictures of the item to make sure it is refundable. Please make sure you understand our policy and that you meet the criteria before returning any item to us.
- Damages and defects: Item was damaged during the shipping process or you received a defective item
- Color errors: Received item was the wrong color.
- Wrong item: Received item was not the one you ordered.
- Lost item: Your item was lost in the shipping process and you did not receive it.
All items must be returned in their original condition and in their original package within 30 days after delivery. Please make sure to contact us before returning any item back to us.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.