FREE SHIPPING ALL AROUND THE WORLD

FAQ


Q: WHAT IS YOUR REFUND POLICY

A: If there is a problem with your item we are responsible for a full refund within 30 days. For more information check our  Returns and refunds page or contact us at info@fractionsoftime.com

Q: WHY IT TAKES SO LONG FOR A DELIVERY TO ARRIVE?

A: In order to provide the best items at the most affordable price for you, we work with many international suppliers. Since most of them are positioned overseas it may take longer for your order to arrive. 

Also, in some rare occasions, there may be customs delay over which we do not have control.

Q: WHERE IS MY E-MAIL CONFIRMATION? 

A: Please make sure you have checked your spam, junk ... etc. and that you have waited for at least 15-20 minutes after you placed your order. If you have not received anything contact us at info@fractionsoftime and we will reply to you.

Q: CAN I CANCEL MY ORDER?

A: Once your order has been placed, we are unable to cancel it, since it may have already been processed.

Q: WHY PAYPAL IS THE ONLY PAYMENT OPTION?

A: Security is one of our top priorities. Since PayPal is one of the most secure online payment systems we chose to use it for our store. We are working on adding more payment options soon.

Q: WHY DID MY PACKAGES ARRIVE SEPARATELY?

A: Orders are placed and shipped from the individual manufacturers that create the product. Your orders will be placed, processed and shipped at the same time and should arrive in close proximity to each other. Orders are placed and shipped from the individual manufacturers that create the product. Your orders will be placed, processed and shipped at the same time and should arrive in close proximity to each other.

Q: WHY THE NAME OF THE ITEM ON THE SITE DOES NOT MATCH THE NAME THAT IS ON THE PICTURES OF THE PRODUCT?

A: In order to provide our items for a better price, we are not printing the name of our company on them. Since that we like to create such names for our products that represent the values of our company. Otherwise, we assure you that our pictures represent accurately the nature of our products.

 

If you have any further question do not hesitate to contact us.